Understanding the Sanctuary Protection Plan
Our comprehensive coverage ensures that both hosts and guests can feel grounded and secure...
schedule4 MIN READ
How can we help you today?
Find answers about your sanctuary, bookings, and verified trust status.
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arrow_outwardBooking a Stay
Guidance on finding the perfect sanctuary and managing your travel itineraries.
CANCELLATIONSEXTENDING STAYS
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arrow_outwardListing a Sanctuary
Resources for hosts to create compelling listings and maintain high-tier hospitality standards.
HOSTING FEESPHOTOGRAPHY
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arrow_outwardPayments & Refunds
Information regarding secure transactions, payment schedules, and our protection policy.
REBATESSECURITY DEPOSITS
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arrow_outwardVerification
Learn about our rigorous background checks and how to achieve TrustedPerch status.
IDENTITY CHECKPERCH BADGES
QUICK READS
Popular Help Articles
How to Dispute a Security Deposit Charge
In the rare event of a disagreement, our neutral mediation team is here to review the evidence...
schedule6 MIN READ
Updating Your Banking Information
Securely manage where your earnings are sent with our encrypted financial portal...
schedule3 MIN READ
Frequently Asked Questions
Still have questions?
Our dedicated support team is available 24/7 to ensure your peace of mind and provide immediate assistance whenever you need a hand.
